Together, you and our caring staff get over the hurdles that have kept you from getting the treatment you need. Serenity House Detox & Recovery Houston understands that you have probably used alcohol and drugs for far longer than you wanted to because of fear of withdrawal. But in safe, comfortable and individually planned detox, recovery can begin more easily than you may expect.

In the domiciliary care service, we found people were not always supported to have maximum choice and control of their lives. Staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Prior to this visit we made a telephone call to inform the provider that we would be inspecting the service the next day. The reason we announced our visit is because people who use the service lead active lives and we wanted to make sure we would be able to meet one or both of them. During this visit we spoke with one of the two people using the service, the provider and a member of staff.

Program Location

Staff had received training to support their role. Staff had started to receive supervision and plans were in place to ensure people received this on a regular basis. We found people who used the service were kept safe and protected from harm. Staff knew how to respond to any allegation of abuse. A person who used the service told us, 'I only have to press the bell and there is someone there. I am not made to feel a nuisance, they just reassure me. That is just what I need.'

Staff were aware of people's life history and preferences and they used this information to develop positive relationships and deliver person centred care. People felt well cared for by staff who treated them with respect and dignity. During Serenity House residential addiction treatment, clients also learn helpful strategies and coping skills for dealing with post-rehab life. They’ll begin to understand how stress and environmental triggers can easily lead to relapse. Additionally, they’ll learn plans for combating these obstacles to recovery. What We Offer We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.People felt safe staying at Serenity House and risks to people were minimized through risk assessments. There were plans in place for foreseeable emergencies. Care plans for people living in the residential setting did not contain information about people and their care needs. Care plans for people receiving care in their own home were completed and included information to assist with the provision of personalised care.

Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.Staff received regular supervision and on-going training which was appropriate to their role. There were regular therapeutic group sessions which supported the people and the staff and allowed them to explore areas which mattered to them. There was usually sufficient staff available to meet people’s needs. Staff responded in an appropriate manner to people. Staff were kind and sensitive to people when they were providing support. People were treated with respect. The provider ensured that all staff received appropriate professional development. People who lived in the home confirmed that staff had the right knowledge and skills to support them. One person told us that since coming to Serenity House they had managed to 'Change my life, turn my life around'. We were told how their relationship with their family had also improved. The other person was equally positive about the service.