We are unable to process a damage complaint for any communal area in a property. This is due to the communal nature of usage and the difficulty in assigning responsibility for damage. In the event that the driver is assisted in a booking by a customer or other third party provided by the customer, the driver shall not be held solely liable for damage caused to goods or property. Any complaint under investigation will be considered void if the customer fails to respond to correspondence from us for a period in excess of 28 days. In the unlikely event of any damage to your items, we have strict conditions placed on us by our insurance company. All damage or loss must be reported within 24 hours of the completion of your booking. In the event that damage is reported to us, corroborating pictures of the damage should be supplied within 72 hours of the booking taking place, failing which a damage complaint cannot be processed.

All of our drivers carry trolleys, straps and blankets but you can add any additional requirements in the brief description box during the quote process. In the event of a negative third party review being left, we reserve the right to answer that review on any social media channel. I have followed this legendary woman's career since I was a young girl. For years, I wanted to be a ballet dancer but discovered it when I was too old. However, the sheer joy and emotions that I felt watching it spoke to me. Discovering this book had me excited for a plethora of reasons. The first being that it was Twyla. The second because I could see into her mind of what makes her great.As a matter of fact toward the end of the book she admits that she has had hip replacement surgery for damage that was probably the result of her dancing years. So when she calls for maintaining a positive outlook on life in spite of difficulties, she is practicing what she preaches. You are unable to freeze (postpone) your booking on the same day that it is due to take place and we do require 24 hrs notice of the postponement of any booking. If you request to freeze your booking on the same day that it is due to take place, please be aware that this will be treated as a cancellation.

It is the customer's responsibility to ensure that all fridge freezers are fully emptied (so as to lessen the weight) and free from any kitchen casing/unit fitting. If multiple bookings have been made by a customer and any of those bookings remains unpaid in full, no complaint can be considered on any subsequent booking until that debt has been discharged. In one of my fave movies, The Bird Cage, Robin Williams imitates great dancers including the irrepressible Twyla Tharp. As he captured her spirit perfectly, Twyla’s newest book captures perfectly her prescription for living well no matter one’s age. The drivers will not be held liable for damage if it is determined that your goods were already damaged, or had an inherent defect.

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Please be aware that if there is a lift that can be used to transport your goods, the driver's stair charge does not apply.