Look for a setting called ‘Audio Delay’ or similar on the box that’s causing the problem, and adjust it notch by notch until you’re happy that your audio and video are perfectly in-sync again. My soundbar's remote control isn't working properly If your video device (such as a Sky box, TV box or DVD player) is plugged directly into your soundbar, it’s possible for your sound to get ahead of (fall behind) the image on your TV. Many modern boxes have a feature to prevent this - you’ll find this in your audio settings menu.

For some, it’s a nice-to-have additional feature. For others it’s a mixed blessing, with some settings and functions only available when you use the app. That might be fine now, but it means you could lose those functions (which can be as important as being able to balance the audio to suit your room) when the app is no longer supported by the manufacturer. The answer could be simply that your soundbar isn't actually producing any audio, meaning you'll still be listening to your TV's speakers. It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair. Still having problems with your set-up? See our expert guide to common soundbar problems . Setting up a soundbar app

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Aim to place it within a foot of the height of your ears when you’re sitting in your normal TV viewing position. Soundbars tend to sound better when they’re wall mounted because of this. 4. Distance to soundbar Here, we'll help you to set up your soundbar, but you'll also want to make sure your TV is looking its best. Use our free tool to see your TV's ideal picture setting – go to how to get the best TV picture. Ideally, your soundbar should have equal space to its left and right edges, so sound disperses evenly around the room.

If you're only getting parts of the sound, it’s also possible that your TV, set-top box, or disc player is outputting audio that your soundbar can’t use properly. Similar to the problem earlier in this guide where no sound is coming out at all, your soundbar might be receiving a full 5.1 surround sound mix but may only support 2.1 or 2.0. This means you might be missing out on a huge amount of the sound that’s supposed to be in the movie you’re watching. Ensure that your TV and other boxes aren’t outputting in surround sound, again by finding the audio settings menus and ensuring they’re set to either 2.0 or 2.1. My picture and sound are out of sync Open your TV's menu, head to its audio settings, and make sure the TV is set to output audio to the correct place. This may require selecting the corresponding setting to the cable you are using—like HDMI Out, Digital Out, or something to that effect, rather than TV Speakers.If this doesn’t solve the problem, make sure your TV volume is turned all the way up so you can adjust the soundbar’s volume directly. This might help since interference is introduced when the source (TV) volume is low and the output (soundbar) volume is high. This handy feature allows you to link HDMI-compatible devices together. For example, you can connect your Blu-ray player or console to the soundbar, so only one cable needs to connect to your TV, working as both input and output. For stereo sound, you should not have trouble finding the right setting, but this can get really complex if you are trying to use surround sound, so you will need to experiment with the settings. Depending on what kind of audio you are sending, HDMI ARC may be your only option, since it has more bandwidth for high-fidelity audio formats. It’s rare to see these once-familiar red and white cables as a primary input for soundbars these days. Analogue cables are simple to set up by plugging the coloured plugs into the matching port.