We understand how frustrating and disappointing it can be when an item doesn't arrive on time, especially for a special occasion like Christmas. We apologize for any inconvenience caused and assure you that we are taking steps to improve the efficiency of our factory's production process. We're truly touched to hear about the special significance behind the bracelet you purchased for your mother.

Please aim your smartphone camera at the projection ball so that we can clearly see if there are any images. Delays do happen occasionally due to uncontrollable factors, but please be assured that Drawerly will do our best to limit any inconveniences that may arise.I would request a refund however, I know I'll be wasting my time and will have to put this down to a bad experience.

We understand that waiting for an extended period can be frustrating, and we deeply regret any inconvenience caused.Your satisfaction is our utmost priority, and it brings us great joy to know that we have met your expectations. I’ve contacted quite a few times and was just told to send them a picture of the projection which is impossible to do if you can’t see it to begin with . However, we have already applied for a partial refund as compensation for the delay, and we are glad that you accepted it. We sincerely apologize for the inconvenience and the negative experience you have had with our service. The full photo I sent - whatever they did when looking through the necklace it was not centered causing 1/2 the picture to be cut off.